Question 1

What services do you offer?

Accepted Answer

We offer comprehensive fence services including fence repair, fence installation, gate repair, fence staining and sealing, fence replacement, and emergency repair services. We work with all fence types: wood, vinyl, chain link, wrought iron, aluminum, and composite materials.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed and insured in North Carolina. Our team carries liability insurance and workers' compensation coverage to protect both our workers and your property. We're happy to provide proof of insurance upon request.

Question 3

What areas do you serve?

Accepted Answer

We serve the entire Charlotte metro area including all of Mecklenburg County, parts of Union County (Matthews, Mint Hill, Indian Trail, Waxhaw), northern suburbs (Huntersville, Cornelius, Davidson), and Fort Mill, SC. We cover a 30+ mile radius from Charlotte.

Question 4

How long have you been in business?

Accepted Answer

We've been serving Charlotte homeowners for over 15 years. As a locally owned and operated business, we've built our reputation on quality workmanship, honest pricing, and excellent customer service.

Question 5

How much does fence repair cost?

Accepted Answer

Fence repair costs vary depending on the extent of damage and materials needed. Minor repairs (1-3 broken boards) typically cost $150-$300. Gate repairs range from $200-$500. Larger repairs involving multiple sections or post replacement can cost $500-$1,500. We provide free estimates with detailed pricing breakdowns.

Question 6

Do you offer free estimates?

Accepted Answer

Yes! We provide free, no-obligation estimates for all fence services. We'll visit your property, assess the work needed, and provide a detailed written estimate with transparent pricing. There are no hidden fees or surprise charges.

Question 7

What factors affect the cost?

Accepted Answer

Several factors influence fence repair and installation costs: the type of materials used (wood, vinyl, chain link), the extent of damage or size of the project, accessibility of the work area, whether posts need replacement or just boards, local HOA requirements, and current material costs. We'll explain all cost factors during your free estimate.

Question 8

Do you offer financing?

Accepted Answer

Yes, we offer flexible financing options for larger projects. Ask about our payment plans during your estimate. We accept all major credit cards, checks, and cash. Payment is typically due upon completion of work for smaller repairs, with progress payments available for larger installations.

Question 9

How quickly can you start?

Accepted Answer

For emergency repairs (storm damage, security issues, pet escapes), we offer same-day service when available. For standard repairs and installations, we typically schedule work within 2-5 business days. Larger projects may require additional lead time for permits or material ordering.

Question 10

Do you offer same-day service?

Accepted Answer

Yes, same-day service is available for emergency fence repairs throughout our Charlotte service area. Call us before noon and we'll do our best to have a technician at your property the same day. Emergency services include storm damage, fallen sections, and urgent security repairs.

Question 11

What is your typical turnaround time?

Accepted Answer

Most fence repairs are completed in a single day (2-6 hours). Simple board replacements or gate adjustments may take 1-2 hours. New fence installations typically take 2-5 days depending on the length and complexity. We'll provide a clear timeline during your estimate.

Question 12

Do you work on weekends?

Accepted Answer

Yes, we offer Saturday appointments for both estimates and service work. Weekend availability may be limited, so we recommend calling early in the week to secure your preferred time slot. Sunday service is available for emergencies only.

Question 13

What types of fences do you repair?

Accepted Answer

We repair all types of fences including wood fences (cedar, pine, pressure-treated), vinyl and PVC fences, chain link fences, wrought iron and aluminum fences, composite fences, picket fences, privacy fences, and split-rail fences. No job is too small or too large.

Question 14

What types of fences do you install?

Accepted Answer

We install all residential fence types: privacy fences (6-8 feet tall), picket fences, decorative fences, security fences, pool fences, garden fences, and boundary fences. We work with wood, vinyl, chain link, aluminum, and composite materials. We'll help you choose the best option for your needs and budget.

Question 15

What materials do you recommend?

Accepted Answer

For Charlotte's climate, we recommend pressure-treated pine or cedar for wood fences (both resist rot and insects), vinyl for low-maintenance options (won't rot, fade, or need painting), and aluminum for decorative fencing. Each material has pros and cons—we'll explain options during your estimate based on your priorities: durability, appearance, maintenance, and budget.

Question 16

Do you work with vinyl, wood, and chain link?

Accepted Answer

Yes! We're experienced with all three major fence materials. Wood fences (repair, installation, staining), vinyl fences (panel replacement, post repair), and chain link fences (mesh replacement, framework repair, gate repair). We also work with wrought iron, aluminum, and composite materials.

Question 17

How do I know if I need repair or replacement?

Accepted Answer

Generally, repair is better if less than 30% of the fence is damaged and the posts are still structurally sound. Consider replacement if multiple posts are rotted, more than half the boards are damaged, the fence is leaning significantly, or it's more than 20 years old. We'll give you an honest assessment during your free estimate.

Question 18

How long do fence repairs take?

Accepted Answer

Most fence repairs are completed in a single visit lasting 2-6 hours. Simple repairs (1-3 boards, gate adjustment) take 1-2 hours. Larger repairs involving post replacement or multiple sections take 4-8 hours. We'll provide a time estimate when we schedule your service.

Question 19

Do you offer warranties on repairs?

Accepted Answer

Yes! We stand behind our work with a 1-year workmanship warranty on all repairs and installations. This covers any defects in our installation, hardware failures, or structural issues related to our work. Material warranties vary by manufacturer—we'll explain coverage for your specific materials.

Question 20

What causes fences to fail?

Accepted Answer

Common causes of fence failure in Charlotte include rotted posts (from ground moisture and poor drainage), broken boards (from storms, impacts, or age), loose or rusted hardware (gate hinges, latches, brackets), soil movement (causing posts to lean), termite or insect damage, and lack of maintenance (staining, sealing). Regular inspections and maintenance can prevent many issues.

Question 21

How long does fence installation take?

Accepted Answer

Installation time depends on fence length and type. A typical 100-150 linear foot privacy fence takes 2-3 days. Smaller sections (50 feet or less) can often be completed in one day. Larger projects (300+ feet) may take 4-5 days. We'll provide a detailed timeline during your estimate.

Question 22

Do I need a permit?

Accepted Answer

In Charlotte, permits are generally not required for fence repairs or like-for-like replacements. New fence installations over 6 feet tall or in front yards may require a permit. We're familiar with Charlotte zoning requirements and will advise you if a permit is needed. We can also help with the permit application process.

Question 23

Will you handle HOA approvals?

Accepted Answer

Yes! We'll help you navigate your HOA approval process. We can provide drawings, material specifications, and documentation required by your HOA. While you'll need to submit the application, we'll give you everything you need to get approval quickly. We're familiar with most Charlotte-area HOA requirements.

Question 24

What's included in installation?

Accepted Answer

Complete fence installation includes site preparation and marking, post holes dug to proper depth (below frost line), posts set in concrete, rails and boards/panels installed, gates hung and adjusted, hardware installed, cleanup and debris removal, and final walkthrough. We handle everything from start to finish.

Frequently Asked Questions

General Questions